Our Systems Engineers work in three teams:
- Helpdesk are the front line support, managing a wide range of user requests from the business.
- 2nd Line Support are the escalation point for Helpdesk with skills for tackling more complex issues in the production environment.
3rd Line Engineers work on strategic infrastructure projects such as Office365, cloud deployments and networking.
Systems Engineers are vital for the day-to-day functioning of the business as well as upgrading our technology estate to keep Starlizard at the forefront of what we do. Investigative and analytical skills are crucial in a role that needs to quickly diagnose and resolve issues.
All Engineers help to create a knowledge-sharing ecosystem to allow them to collaborate effectively and get support from those around them. We actively develop all team members to help them move onto more complex technology as they build their experience.
Engineers are encouraged to explore technologies and new skills that interest them. We want them to consider how to automate regular tasks so they have more time to work on new and challenging problems.